Perfect Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making…read more
Choice names Viagogo among Australia’s shonkiest products of 2017
Consumer advocacy group Choice has named ticket resale website Viagogo among as a 'winner' in its 2017 Shonky Awards.
"Naming and shaming this year's shonkiest companies and products" in the 12th edition of its Shonky Awards, Viagogo joins a Coles branded catfood, and major brands Samsung, Westpac, Honda, Toyota, Lexus, BMW and Mazda for conduct ranging misleading consumers, deceptively confusing claims and/or selling unsafe products.
Viagogo's Award is for "dodgy practices that tick off consumers", with Choice referring to hundreds of reports from concertgoers who are "ticked off after dealing with Swiss ticketing company Viagogo".
Choice highlights that by "advertising seats to major events such as Adele and ZZ Top through Google's AdWords network, the ticket reseller engages in illegal drip pricing, commonly creates confusion for consumers, fails to respond to complaints and has a "customer guarantee" that's about as reliable as a scalper in a back alley.
"The Viagogo website hits you with 'last chance' warnings regardless of which event you're viewing. With exclamation points and text blaring that tickets are about to sell out, other tickets display as "recently sold". Despite these pressure sales tactics, most events remain available on Viagogo and sometimes on the official seller sites long after you've secured your tickets.
"After the purchase, confusion can set in. Buyers notice that normal details like seat numbers are omitted and some even discover their tickets are more no-go than 'gogo' when they're turned away from the event due to 'invalid tickets' – something that happened to more than 400 unlucky people at the Australian Open tennis event this year.
"When consumers try to get a refund or resolve an issue, the company is notoriously difficult to contact despite promising on the website to "immediately check your order and give you a tailored answer". Instead, some people have relied on their bank's dispute process to get their money back.
"The Viagogo site says you can get in touch up to three months after an event, but to receive the "Viagogo Guarantee" you must contact them within 14 days of receiving your tickets or within 48 hours of an event. These "guarantees" can cause confusion because they contradict the Australian Consumer Law, which stipulates no such time limits (other than what is "reasonable"). Whether it's 14 days or 140 days, if a major failure occurs then consumers have the right to a refund.
Since 2006, Choice's Shonky Awards have "sought to uncover the dodgy, lowdown and often dastardly behaviour of businesses."
Click here for more information on the 2017 Shonky Awards.
1st September 2017 - GOOGLE URGED TO BLOCK ONLINE RESELLERS WHO DUPE TICKET BUYERS
28th August 2017 - ACCC COMMENCES LEGAL ACTION AGAINST TICKET RESELLER VIAGOGO
24th August 2017 - CRICKET AUSTRALIA CANCELS 3,000 SCALPED TICKETS FOR PERTH ASHES TEST
8th August 2017 - LPA RELEASES GUIDE TO HELP CONSUMERS AVOID TICKETING SCAMS
18th April 2017 - AFL TO ALLOCATE MORE GRAND FINAL TICKETS TO CLUBS
8th March 2017 - CHOICE MAGAZINE ACCUSES TICKET RESALE SITES OF MISLEADING FANS
6th September 2017 - AFL URGES FANS TO AVOID MAKING FINALS SERIES TICKET PURCHASES THROUGH VIAGOGO
24th September 2016 - GROWING USE OF BOTS FOR HOT SPORT AND ENTERTAINMENT TICKETS REIGNITE SCALPING DEBATE
31st October 2012 - TICKETEK AND TICKETMASTER LISTED AMONG AUSTRALIA’S ‘SHONKIEST’ PRODUCTS
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…read more
INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…read more
Vticket Pty Ltd is the Australian and New Zealand distributor for Gateway Ticketing Systems Inc., the world leader in high-speed access control, admission control and ticketing software for the…read more
revolutioniseSPORT is the emerging market leader in online club management in Australia. Whether it is memberships, registrations, events, online sales or governance tools - revolutioniseSPORT is the…read more
Over the past 10 years Debitsuccess has been providing expert billing services to businesses across Australia. Debitsuccess is now the largest full service direct debit provider in Australasia,…read more
Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…read more
Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!