Latest News

Back to Latest News back


Baulkham Waves team member receives Royal Life Saving Excellence in Customer Service award

Baulkham Waves team member receives Royal Life Saving Excellence in Customer Service award
August 22, 2018

Christine Mitchell, Customer Service Officer at the Baulkham Waves Fitness and Aquatic Centre in Western Sydney, has been recognised for her work by the Royal Life Saving Society - Australia with her receiving the Excellence in Customer Service award as part of the 2018 National Aquatic Industry Safety Awards.

The award recognises Mitchell’s work as the face of safety water education at Waves orvercoming challenges with service demands, language barriers and understanding and patiently working to teach the community about the dangers of water while also enforcing safety and supervision requirements.

Presented by Royal Life Saving, the National Aquatic Industry Safety Awards acknowledge the work of organisations and individuals for their significant contributions to aquatic safety within their communities.

Amanda Lenton, Baulkham Waves Centre Manager said Mitchell goes over and above in her role, positively influencing the culture at the centre, commenting “during her time at Waves, Christine has been able to lead significant change in consumer awareness, proactively educating parents on the importance of supervision and water safety for children.

“Christine has become the face of the centre, always ready to help, and always with a smile. She has become greatly appreciated and adored by all members of the centre.”

Welcoming her award, Mitchell stated “winning the National Aquatic Industry Safety Award makes me feel so proud to be recognised for doing the work I love to do. It fills me with an incredible sense of achievement and pride knowing I am able to positively communicate the importance of water safety and reinforce that everything you do and say can make a positive difference.”

Between 1st July 2005 and 30th June 2015, there were 293 drowning incidents in public and commercial pools across Australia. 36 of these were fatal (12%).[1]

Commenting on efforts to reduce this toll, Craig Roberts, Royal Life Saving’s National Manager Operations states “drowning deaths and incidents at aquatic facilities are lower than other popular aquatic locations, however, we are continually working to reduce this to 0.”

Images: Christine Mitchell pictured at Baulkham Waves. Courtesy of Royal Life Saving Society - Australia.

[1] Mahony, A, Peden, AE, Roberts, C, Barnsley, P (2018) A 10 year analysis of drowning in Aquatic Facilities: Exploring risk at Communal, Public and Commercial swimming pools, Royal Life Saving Society - Australia.

Related Articles

21st August 2018 - Royal Life Saving awards Ian Thorpe Aquatic Centre’s Lifeguard Intervention Program

20th August 2018 - YMCA Casey RACE secures National Aquatic Industry Safety Award

7th June 2018 - Research shows seven percent of river users as being legally drunk

1st March 2018 - Royal Life Saving opens nominations for 2018 National Aquatic Industry Safety Awards

22nd January 2018 - Royal Life Saving and James Cook University researchers to breathalyse swimmers

16th August 2017 - Genesis Fitness Melton’s Swim School wins Life Saving Victoria Award

11th August 2017 - Water safety education message secures Royal Life Saving award for Milne Bay Aquatic Centre

2nd July 2017 - Groundbreaking study shows the wellness benefits of swimming

30th June 2017 - Royal Life Saving report reveals non-fatal drowning incidents are on the rise

17th April 2014 - Parents warned that child water safety is not just a summer concern

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

Click here to view our subscription options.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Hadley/Series Australia Pty Ltd

Hadley Australia and Series Australia Pty Ltd are the leading quality theatre chair manufacturers in the southern hemisphere. The businesses work closely with architects, interior designers and…

read more

Arts / Culture / Design / Entertainment / Venues


ProSlide Technology

ProSlide is the global leader in water ride design and manufacturing, supplying high-performance water attractions to new and expanding water parks around the world. For over three decades, ProSlide…

read more

Aquatics / Play / Waterparks



AUSTRALIAN MADE. FIT FOR PURPOSE. Based on the Gold Coast, AlphaFit is a leading manufacturer and supplier of Australian gym equipment specifically for the commercial, strength and conditioning,…

read more

Fitness / Recreation / Sport / Technology / Wellness


Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see

read more

Fitness / Recreation / Technology / Wellness



revolutioniseSPORT is the emerging market leader in online club management in Australia. Whether it is memberships, registrations, events, online sales or governance tools - revolutioniseSPORT is the…

read more

Recreation / Sport / Technology



Ausfit began in 1992, providing software services to the health and fitness sector including ClubWise, a fully hosted web-based product which combines state of the art club management software,…

read more

Billing / Finance / Fitness / Technology



Humanforce is a global provider of workforce management solutions for companies who need flexibility to manage complex workforces. Companies use Humanforce to manage everything from time and…

read more

Hospitality / Retail / Technology / Venues


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business