AusLeisure

Park and Excellence Manager, Amusement Park

Join one of Australia’s most recognisable icons, at a truly exciting time! Upping the excitement for everyone, Luna Park has recently completed a major transformation with the addition of 9 new rides.

As the Amusement Park Excellence Manager, you will be responsible for making sure our people deliver the maximum “Wow Factor” to our visitors. You will ensure that from the moment we swing open our gates and guests walk through our Iconic Face they will experience the magic and fun, that is Luna Park!

About the role

• Enhance our people and park operations ensuring operational effectiveness to maximise guest satisfaction, generate positive word of mouth, create lifelong memories, develop brand loyalty and drive repeat visitation.
• Key responsibilities include:
• Analyse and review Amusement Park operations including procedures, policies and performance on an ongoing basis.
• Identify team member development gaps and opportunities.
• Deliver creative and innovative initiatives and solutions to support team member effectiveness.
• Mentor and deliver planned and spontaneous coaching and offer support and encouragement to the Frontline and Leadership teams.
• Conduct meetings and briefings designed to motivate, energise and excite our team members to ensure seamless service delivery and consistency across the group.
• Manage the creation and assessment of training, coaching and mentoring programs in conjunction with Department Managers.
• Update and develop associated resources and training videos, manuals, session plans and learning materials.
• Ensure the operation of the Park remains fully compliant with relevant regulations and company policies and procedures.
• Ensure site cleanliness and presentation.
• Participate in the recruitment process for all front-line Amusement Park positions, ensuring that all successful candidates have the right attitude and aptitude to deliver ‘WOW’ Service.
• Implement actions to drive improved financial results through high performing teams.
• Review efficiency, and control labour costs across multiple departments: Guest Relations, Merchandise and Sideshows, Showtime and Rides.
• Act in the role of Duty Manager when required.

About You

• Experience in an Operational Management position in the Amusement Park, Hospitality or Tourism industries preferred.
• An experienced trainer who can develop and present training programs in operational excellence, frontline customer experience, leadership, conflict resolution, performance management etc.
• Management of LMS systems.
• Aspirational leadership to mentor, motivate and inspire teams and individuals to be there best.
• A vibrant, outgoing personality with creative flair who can relate and engage at all levels of the business.
• Ability to deliver presentations and address large groups of people with confidence and charisma.
• Certificate IV in Training and Assessment is desirable.
• Demonstrated experience in performance Management that has achieved positive outcomes.
• Demonstrated ability to communicate effectively with people of different social and cultural backgrounds.
• Ability to monitor workplace performance, identify opportunities, develop and implement new work practices, carry out training and improve performance outcomes.
• Excellent conflict resolution skills with the ability to achieve mutually beneficial outcomes.
• Solid understanding of the tourism / hospitality and theme park industries.
• Intermediate skills in Microsoft office programs i.e., Excel, Word, Power Point

To Apply

This is an inspirational, 'lead by example' Frontline Operational position whose primary focus is on enhancing Park Operations and motivating our team to create memories at every customer touch-point and deliver a level of safety, service and experience that’ll stop our Guests in their tracks and make them say 'wow!'

If you have what it takes to train, coach and mentor the friendly folk at Luna Park, please apply with your resume and cover letter addressing the necessary criteria.

Click here to apply or email: jobs@lunaparksydney.com