AusLeisure

Duty Manager
City of Monash

Description
Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team.

As a Duty Manager, you will play a critical role in ensuring the smooth operation of our facility while maintaining a safe and welcoming environment for all visitors. If you possess strong leadership abilities, excellent communication skills, and a solid understanding of health and safety practices, we invite you to apply for this exciting opportunity.

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.

Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.

About the Position
The Duty Manager is responsible for the day-to-day operations of the Centre, ensuring they are prepared and adequately staffed to provide services and activities that are safe and meet the professional service standards of each Centre.

In addition, the Duty Manager is responsible for the day-to-day management of the water filtration equipment, which includes plant room checks and conducting regular water quality tests to ensure appropriate health standards are met.

Skills and Experience
Strong Leadership and Management Skills: Ability to provide clear direction to a diverse team, demonstrating excellent organizational and time management skills.

Excellent Communication and Customer Service Orientation: Highly developed interpersonal skills, both written and verbal, with a customer-focused mindset to address inquiries, resolve complaints, and create a friendly environment.

Knowledge of Health, Safety, and Facility Operations: Comprehensive understanding of Occupational Health and Safety (OH&S) issues, water quality standards, lifeguarding practices, and first aid procedures. Familiarity with plant room and maintenance procedures.

If you are a proactive, dedicated individual with a passion for exceptional customer service and the ability to lead a team effectively, we would love to hear from you. Join our team as a Duty Manager and make a positive impact on the experience of our valued visitors.

Applicants need only apply if they are available for a variety of daytime, night, and weekend shifts as well as readily available over the summer period. An applicant’s availability may affect their suitability for the position.

Requirements

• Pool Lifeguard Qualification
• Level 2 Workplace First Aid
• CPR Qualification
• Pool Operations Certification (preferred)
• Fire Warden Certification (preferred)
• Experience in plant room, and equipment maintenance (preferred)
• Employee Working with Children’s Check 
• Satisfactory National Police Check; and
• Other pre-employment checks may be required depending on the role requirements.

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Essential Requirements

• Pool Lifeguard Award
• Level 2/Senior/Apply/Provide First Aid
• Current Provide/Perform CPR
• National Police / Criminal History Check
• Working with Children / Working with Vulnerable People Check

Desirable Criteria

• Aquatic Technical Operator / Pool Operators Certificate
• Drivers Licence
• Fire Warden Certification

Attachments
Position Description - Duty Manager

Application Instruction
Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close 11 August 2024 11:55pm.

An amazing opportunity also exists to join our Lifeguard Team. Please visit the City of Monash Careers page should you wish to also apply for this role. 

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email peopleadvisory@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

If you would like to discuss this role further or you have any enquiries, please contact: Ebony Huygens on (03) 9265 4856, Ebony.Huygens@monash.vic.gov.au

CLICK HERE TO APPLY.