AusLeisure

Duty Manager - Alice Springs Aquatic & Leisure Centre (ASALC035)
Alice Springs Town Council

Position level
Municipal Officer Level 4

Position number
ASALC035

Responsible to
Team Leader Aquatic Operations

Position status
Permanent Full-time

Primary Objective
Be responsible for the daily operations of the Centre which include: lifeguarding as required, management of team members, pool supervision and safety, oversee maintenance of plant room and cleaning of facilities and ensure water quality is maintained to standard. Ensure compliance with centre policies and procedures for the provision of a safe and well- maintained facility. Ensure a high level of customer service delivery at all times.

Key Responsibilities
• Work a flexible roster over 7-day week including opening and closing of facility.
• Oversee the daily operational requirements of the Centre, which comprise staffing, maintenance, pool operations, programs and customer service.
• Ensure the safety and wellbeing of all centre patrons, and conduct supervision as required ensuring there are adequate lifeguards at all times.
• Ensure presentation of the centre is maintained to a high standard to include correct pool setup and lane allocation. Ensure areas are safe, clean and hygienic at all times.
• Supervise patrons and identify, control and eliminate any situation that poses a risk to personal safety.
• Assist and coordinate the staff roster including the covering of any additional staffing shifts to ensure the centre is appropriately staffed.
• Recruit, induct and train new team member as required.
• Ensure all water safety rules and programs are promoted and enforced to centre patrons by team members.
• Conduct pool water quality testing to ensure levels are within industry standards, document and report issues to maintenance personal and supervisors in a timely manner.
• Coordinate the emergency response procedure and provide first aid to customers when required.
• Assist patrons and user groups with all enquiries, and provide effective ongoing communication to all team members and patrons.
• Undertake administrative duties and responsibilities when required at Centre to ensure the efficient delivery of customer service including accurate cash handling skills.
• Actively deliver an innovative customer service experience that is effortless, delivered with care and exceeds our customers’ expectations

Work Health & Safety (WHS) Responsibilities
• Take reasonable care for own health and safety.
• Take reasonable care to ensure team members actions or omissions do not adversely affect the health and safety of others.
• Comply with reasonable instructions and directions given by or on behalf of the employer on issues related to health and safety.
• Follow lawful and safe work practices, policies, procedures, guidelines and emergency procedures.
• Use all appropriate personal protective equipment, plant and vehicles in a safe manner
• Report hazards, accidents, incidents and near-misses to Manager/Supervisor as soon as practicable.
• Ensure adequate training, instruction and supervision are provided when new tasks or operation of new tools, plant or machinery is requested.
• Engage with management in the effort to eliminate unsafe work practices.

Organisational Values and Behaviours
• Uphold organisational values and behave according to Council’s Code of Conduct, including treating other team members and the general public with respect.

Other Duties
• Perform other duties within capabilities and/or consistent with the level of this position as required.

Delegations
• As per the Register of Delegations.

Supervisory Responsibilities
• Lifeguard

Qualifications
• Royal Life Saving Pool Lifeguard certificate or equivalent
• Working with Children Clearance (Ochre card)
• Current Provide First Aid and CPR (minimum)
• Aquatic Technical Operator Certificate
• Demonstrated computer literacy

Special Requirements
• Nil

Selection Criteria
Essential
• Ability to effectively supervise and lead a team of lifeguards
• Ability to understand the characteristics of facility users and interact with them in a friendly, caring and respectful manner
• Ability to provide effective supervision of facility patrons and respond effectively to customer needs, ensuring a safe aquatic environment
• Ability to effectively educate facility users regarding aquatic safety and facility regulations
• Experience in Customer Service in a similar centre or organisation

Desirable
1. Certificate III in Sport, Aquatics and Recreation or similar

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Applications via email and applicant can confirm their application to E- astc@astc.nt.gov.au along with a recent resume and addressing selection criteria. 

Closing date of application is on Friday, 26 July 2024 at 12:00PM.